On-Site Support: SGL maintains a response time of not more than two hours. A qualified technician is able to come onsite and diagnose the problem at hand and ensure fast resolution with minimal interruptions to the clients' operations.
Remote Support: SGL provides remote support where applicable both at user level and at a server level. This can save time whenever there are downtimes that need to be resolved and time is of essence.
SGL provides desktop user training to ensure all users can operate all organizational equipment and access all resources while utilizing them to their maximumpotential. We also train users o any new software or hardware installed on their network.
Networking Equipment Installation and Configuration: SGL installs and configures network equiments. This involves implementing network operating systems such as Windows Server to support client systems and a variety of of application software and network shared resources and administraive tools.
Structured Cabling: A structured cabling systems is a set of cabling and connectivity products that integrate voice, data, video and various management systems of a building. The communication infrastructure is the central nervous systems of an rganization.
Network Security through Unified Threat Management: Unified Threat Management(UTM) is a solution in the network security industry currently as a primary network defence solution for organizations. UTM is the evolution of the traditional firewall into an all inclusive security product able to perform multiple security functions within one single appliance. SGL install and configure Unified Threat Management Systems.
Wireless LAN(WLAN) Design, Installation and Support: A wireless Local Area Network (WLAN) links two or more devices using some wireless distribution method and usually providing a connection through an access point to the Internet.
Messaging and Collaboration: Communication is an integral part of an organization when it comes to relating with clients and other organization members.
Email: SGL offers deployment of corpare messaging systems on various platform reanging from open-source to commercial. This includes Microsoft Exchange and Lotus Notes.
VOIP: Voice Over Internet Protocol is a methodology and a group of technologies for the delivery of Voice communications and Multimedia sessions over Internet Protocol(IP) networks, such as the Internet.
Video Conferencing: Video teleconferencing is a communication technology that permits users at two or more locations to interact by creating a face-to-face meeting environment. This involves the provision facilitation of visual collaboration through video teleconferencing solutions such as Skype, Cisco WebEx.
SGL offers scheduled (Quarterly) maintenance for communication and IT equipment. This involves:
SGL offers IT Systems setup, configuration and support services for companies starting up, moving location while guaranteeing smooth operations during the startup period. Our setup services covers metworks(LAN, WAN, and Wireless), IP PBX, VoIP, equipment relocation and IT equioment procurement. We setup, install and configure server to the specifications of the particular clients.
SGL offer Network Attached Storage(NAS) backup solutions to suit your needs. Network Attached Storage gives you network backup capabilities both onsite and in the cloud. Some od the NAS Solutions we provide are:
Data Recovery is the process of salvaging data from damaged, failed, corrupted or inaccessible secondary storage media when it cannot be accessed normally. SGL can recover lost data within a reasonable timeframe to enable smooth flow and little disruptions to office operation.
Virtualization is to create a virtual version of a device or resource, such as a server, storage device, network or even operating System where the framework divides the resource into one or more exection envirnoments. Devices, applications and human users are able to interact with the virtual resource as if it were a real single logical resource.
SGL Supplies IT Equipment and Accessories by offering very affordable and competitive prices. We offer quotation to client whenever they request for one.